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Whether you’ re starting a new business or expanding an existing one, this updated guide will help you create a financial, organizational, and operational blueprint for success! Now you can put the expertise of the leading professionals at Ernst & Young to work for you and your company with this complete guide to researching, writing, and presenting a winning business plan. This practical guide leads you carefully through every aspect involved in planning and developmentillustrating each step with a realistic sample that shows you exactly what you’ ll need. You’ ll get the nuts-and-bolts of formatting and design… techniques on how to tailor your plan to the various people and institutions who will review it… new information on funding and financing methods… and special provisions for restructuring and bankruptcy… and the influence of new laws and regulations. Totally updated and revised, this Second Edition also tells you what to include as attachments to your business plan… discusses the impact of information technology on keeping your business plan up-to-date… and presents a new section on how to include buying a company in your business plan. Clear, comprehensive and authoritative, The Ernst & Young Business Plan Guide, Second Edition will help you put together a winning, successful business plan. Ernst & Young is the leading international professional services firm, with 65,000 people in more than 600 cities in over 100 countries, including 24,000 people in more than 100 U.S. cities. A founder and continuing sponsor of the "Entrepreneur of the Year" award, Ernst & Young has unique professional resources that enable it to serve both the greatnumber of Fortune 500 companies and more owner-managed and entrepreneurial businesses than any other Big 6 accounting firm.

"This book provides managers with a strong, practical grounding in the concepts that are critical to understanding the transformation from front-end e-business to cross-enterprise service platforms." --Dr. Peter Zencke, Member of the Executive Board, SAP AG The trend is clear: Corporations are increasingly relying on technology-enabled services to gain a competitive edge. E-Commerce->e-business->e-services->multi-channel services. Industry leaders and followers alike are digitizing services in order to become more customer-driven and process-centric. To execute this service digitization strategy, managers must learn to effectively translate business imperatives into multi-channel services processes, applications, and infrastructure. "Services Blueprint: Roadmap for Execution reveals how managers can plan, analyze, and execute a coherent services strategy without getting lost in a sea of technical buzzwords. "Services Blueprint begins by introducing and defining the concept of services digitization and the two components--focal points and service platforms--required to execute it effectively. The authors then examine the different blueprints: multi-channel customer relationship management, spend management, supply chain management, human capital management, and product lifestyle management. Throughout the book, case studies illustrate key insights and best practices as companies evolve their execution focus: enterprise applications->Web Services->composite applications->services. Drawing on their experience working with leading businesses, Kalakota and Robinson provide readers with a roadmap of how to achieve differentiation through multi-channel services, translatebusiness objectives into process models such as order-to-cash, and leverage enterprise application investments to create new cross-enterprise services platforms. "Services Blueprint clearly explains why some firms are better at digitizing business processes and capturing value than others.

Business Service Management - Business Service Management (BSM) is a flexible, comprehensive approach that links IT resources and business objectives. BSM ensures that everything IT does is prioritized according to business impact, enabling IT to proactively address business requirements to lower costs, drive revenue and mitigate risk.

Business service provider - Business service providers (BSPs) are companies that offer state-of-the-art business applications over the Web. These applications are built and delivered as Web services - designed with modern security, management, and identity standards to facilitate the plug-and-play integration of these services with other BSP services or with internal corporate Web services.

Service Improvement Plan - The Service Improvement Plan (SIP) is a program mandated by the Canadian Radio-television and Telecommunications Commission (CRTC) to provide a defined level of basic telephone service to all Canadians, other than those so isolated that it is costly and impractical to reach.

Business continuity plan - A business continuity plan (BCP) is a management process to ensure the continuity of businesses. Not to be confused with continuity of operations (COOP) where the focus is primarily a plan to ensure operations continuity after a disastrous event has already occurred.

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